FAQ

How do I know if my order is confirmed?

You will receive an order confirmation by email, followed by order and shipping updates.

To where do you ship?

Canada, United States and internationally.

How much does shipping cost and how long will it take until I receive my order?

Ontario, Canada

Standard shipping - 3 to 5 business days $10.00

Free Shipping for orders over $59.99

Canada-other provinces

Standard shipping - 3 to 7 business days

How much does shipping cost and how long will it take until I receive my order?

Free Shipping for orders over $59.99

United States

Standard shipping - 3 to 7 business days -$14.90

Free Shipping for orders over $59.99

International

Express International - 4 to 7 business days $20.00

Free Shipping for orders over $100.00

How do I store my body butter balm?

SHELF LIFE AND STORAGE: Because our butters, balms and salves contain no preservatives their shelf life is approximately one year; they are prepared within one week of purchase. Store butters, balms and salves containing shea butter in a cool dark place away from direct sun and heat.*

*Sometimes shea butter granulation occurs during transport when it is exposed to temperature changes. Crystallization is a natural process that occurs when the fatty acids in shea butter solidify and form small grains or flakes. Crystallization is simply a physical reaction and does not alter the beneficial properties of shea butter.

What is the shelf life of my essential oil Roll-On?

SHELF LIFE AND STORAGE: Store essential oil Roll-Ons in a cool, dry dark place away from direct sun and heat. Essential oil Roll-Ons' shelf life is approximately two years.

How do I determine whether or not I am allergic to your products?

Do a spot test on your skin. Apply a small amount of the butter balm, salve or essential oil to a dry area of your skin (i.e. forearm or inner elbow). Cover the area and avoid getting it wet. After 24 hours, check for any signs of a reaction, like discoloration or irritation.